Refund policy

We want you to love your SplishBox. If something isn't right, we have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return or request a refund, email us at splishbox@gmail.com with your order number. Because our products ship directly from our fulfillment partners, in most cases you won't need to send the item back — we'll confirm this when we review your request. If a return is needed, we'll send you the instructions and the address. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong item

Please inspect your order when it arrives. If your SplishBox is damaged, defective, or you received the wrong item, email us within 30 days with your order number and a photo of the issue, and we'll send a replacement or a full refund.

Order not received

If your tracking shows no movement for a long time or your order hasn't arrived within 30 days of shipping, contact us and we'll look into it. If the package is confirmed lost, we'll send a replacement or a full refund.

Non-returnable items

Gift cards cannot be returned. Items that were installed and show signs of use can't be returned unless they arrived defective.

Exchanges

The fastest way to get a different color is to request a return for the item you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. As above, the item must be unused and in its original packaging.

Refunds

We'll let you know once we've reviewed your request and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 15 business days have passed since your refund was approved, please contact us at splishbox@gmail.com.